Personal Chef Agreement

Thank you for selecting Palette Dome Cuisine Personal Chef Services as your personal chef service. Our goal is providing you high quality, delicious food on an ongoing basis that fits your personal preferences and nutritional goals. Before any services are provided we have completed a consultation for the purpose of discussing your needs for dietary restrictions and food allergies. It is the responsibility of the client to keep us updated on any changes in your needs.

Palette Dome Cuisine Personal Chef Services is a professional chef service owned and operated by Chef Hagai Mesilati. This Client Services Agreement is furnished to clients so that it is understood how our services operate and the expectations of the Client and Palette Dome Cuisine Personal Chef Services.

Menu Planning and Proposals

A Palette Dome Cuisine (PDC) chef will collaborate with you, the client, on a custom-curated menu based on the information provided in your client profile. For quality control purposes, PDC asks that the client/chef correspondence be in writing via email and\or Paperless Post. Proposals are to be confirmed by COB 4 days before your service date \ delivery date. Failure to do so will be considered a last-minute cancellation (see cancellation fees below). Menu planning, correspondence, travel \ delivery fees and the sourcing of ingredients are included in the client’s quoted rate. All of the agreed upon menu items are subject to change from the initial menu due to ingredient availability, quality, or other unforeseeable factors. PDC sources organic ingredients first, then local/sustainable, from local suppliers. Please inform your chef if you would prefer your ingredients from a specific store (will incur additional fee). In some cases, it is necessary to supplement ingredients from your neighborhood grocery stores, specialty food stores, and farmers markets.

Scheduling Delivered Personal Chef Service

Your PDC prepared food will be delivered to you at the agreed upon day, at the agreed upon time window. You approve your delivery window when you approve your menu. Delivery windows are to be confirmed by COB 4 days before your service date \ delivery date. Failure to do so will be considered a last-minute cancellation (see cancellation fees below).

Scheduling At-Home Personal Chef Service

COVID UPDATE: Our at home personal chef services are suspended until further notice.

Your PDC chef will promptly arrive to your home at the agreed-upon time on the agreed-upon date(s). Chefs will need full access to the cooking area for an estimated 2-5 hours. Please make your home accessible to your chef on the scheduled cook-date. If for some reason, your chef cannot access your home (locks were changed, tricky pets, etc…) you will be charged as a last-minute cancellation and will be expected to reimburse for the cost of your groceries. Clients, children, pets and other distractions should be out of the kitchen area on all scheduled cook-dates. We respectfully request that the client allow the chef to perform their professional services without interruption.

Changes and Cancellations

We require 7 days advance notice for at-home service and 4 day advance notice for delivered service of any change in service dates or cancellations. No refund of services is provided for cancellations without 7 (in home)/4 (delivered) days’ notice. An administrative fee of $95 will be applied for cancellations for which substantial time and effort were spent prior to the cancellation. The hourly charge will apply to telephone call, emails, texts, or research conducted in planning for the cancelled sessions.

Personal Chefs and Home Kitchens

PDC chefs take great pride in their work and promise to respect you, your home and your equipment. Your chef will leave his or her work space as clean as they found it, remove their personal equipment, and put away all leftover groceries. Please make sure your kitchen area is clean and ready for your chef on their scheduled cook-date and that your meal containers are ready for use. If chefs arrive to an unsuitable work space, they will document the area with a photo(s) and a cleaning fee of $50 will be added to the invoice for that service date. If the kitchen does not meet basic health code standards (i.e. no running water, no electricity, etc…) the chef will prepare and store what they can, you will be charged the day-rate and reimburse for groceries.

Food Safety

Your meals will be packaged and supplied with suggested heating and serving instructions for your convenience. Although PDC tries their best, the instructions are subject to inaccuracies due to inconsistent oven temperatures, type of equipment, etc. Instructions may also be written-in on printouts due to changes in the dish and how it was stored on-site. PDC reserves the right to throw away food that the chef deems to be unfit for consumption. This may include the previous weeks meals the chef prepared. PDC is not to be held liable if you choose to ignore common food safety practices by not storing, defrosting, reheating or using proper sanitation in regards to your meals. If you chose to have your meals prepared in our commercial facility and delivered, PDC cannot guarantee allergen-trace-free meals.

Initial and Ongoing Liability

When signing up with PDC personal chef service, whether it is the fully tailored service or the exclusive shared personal chef menu, you are committing to 4 (four) weeks of service on 6 (six) calendar weeks. Service beyond these initial 4 weeks is at-will, but we require you to notify PDC at least 7 days before you expect your next service.

A service stop longer than 3 months will require a new initial 4 week commitment, as our chef(s) will no longer be tuned to your specific needs and requests.

Invoicing and Payment

Invoices are sent from PDC through PayPal via email after the menu and service date are approved. Payment is expected upon receiving of the invoice. 15 days after the service date, a late-fee of 10% of the invoice will be added to the outstanding bill along with a credit card processing fee of an additional 2.7% of the invoice. PDC accepts all major credit cards. If you choose to pay by credit card, there is no processing fee unless your bill is considered outstanding. PDC does not accept Venmo, or Stripe payments.